How do I create a return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of your order date.
- They must be in original condition
- For clothing, unwashed, unworn and orginal tags attached.
- In the original packaging
Free gifts or promotional items are not returnable!
How do I make an exchange?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to exchange
- You will get a confirmation email with the exchange guidelines once the return request is approved
- Simply fill out the form and return the exchange to us
- Once we have received the exchange, this will be shipped back out at no additional cost
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item and the refund has been processed.
- Funds can take upto 4 working days to show in your account.
What if I don't have a printer?
- If you do not have a printer, that is no issue. Please fill out all relevant information required on the returns form on a blank piece of paper and include this in the returns parcel.
